Minubia Altos
Your team is holding the whole operation together by hand — the inbox as system of record, the same questions over and over, data re-typed into systems that don't talk. Altos connects it into one platform, so the manual work disappears.
If this is how your operation runs today
Your inbox is the system of record. Thousands of client emails a quarter — most of them the same handful of questions: is my invoice paid, what does my plan cover, did you get my document?
You're paying people to re-type. The same data keyed into three systems that don't talk to each other — hundreds of hours a year lost to triage and re-entry.
The team grew; the system did not. Nobody's quite sure what the portal is doing anymore, so people quietly redo each other's work.
Routine work piles up. Every mutation, renewal, and approval needs a person to touch it — even the ones that should run themselves.
You can't see where the work is. No live view of what's stuck, for how long, or what your team is actually producing.
Helping insurance companies work far more productively
When policyholders can self-serve instead of calling in, routine mutations stop landing on staff desks. Insurers running Altos process far more on the same team — a steep cut in staff time per mutation, with no new hires.
Minubia Altos packages that proven platform as one configurable product: a self-service portal on one side, and a connected operations backbone on the other, so data is entered once and the manual work disappears.
The promise
One connected portal for the whole operation.
The work is manual because the systems do not talk. Ours do.
What Altos does
Three layers, one backbone: what customers touch, what your team runs on, and what connects it to everything else you already use.
Self-service portal
Policyholders check policies, download documents, and submit changes themselves — 10x mutation throughput on the same team.
Automated communication
Answers the questions clients ask over and over, and tells them things before they have to ask.
Payments & financial visibility
A live, itemised view of what's owed, paid, and outstanding — visible to the customer, not just staff.
Straight-through processing Featured
For the routine majority: quoted, checked, bound, and issued same day, no manual touch.
Request intake
One structured front door for every request, replacing the inbox.
Workflow automation
Routes each request to the right person automatically, with service-level timers running underneath.
Customer 360
One record per customer that every other module reads from and writes to.
Management reports
Makes invisible work visible — where every case is, what's stuck, and what the team is producing.
KYC & compliance
Identity, risk, and regulatory checks handled per jurisdiction, with AI-assisted document validation.
Adoption AI
An AI assistant that trains and guides staff in context, so adoption doesn't depend on a training day.
Built for Insurance
Caribbean carriers and brokers. Integrates with ANVA, Certigo, and Sentoo for policy admin, KYC/AML, and digital delivery.
See it running on real policy data.
The result is not software. It is ontzorgen — taking the manual burden off your hands so your people do the work only people should do.
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