Permit & Case Management
Digital permit applications, case tracking, and citizen services. Used by KVK and MEO in Curaçao.
KVK and MEO run their citizen services on this platform
KVK uses it for business registration and QR invoicing. MEO uses it for permit applications at the Ministry of Economic Development. Both replaced paper-based processes with a fully digital workflow: from submission to final decision.
Every permit type, department, and approval step is configurable. Building permits, business licenses, environmental approvals. The platform adapts to existing regulations without custom development.
Platform Features
Six modules covering the full permit lifecycle, from citizen application to government decision.
Application Processing
Digital application intake with smart forms, validation, and document upload. MEO replaced paper permit applications with this module for the Ministry of Economic Development.
Case Tracking
Full case lifecycle from submission to decision. Status tracking, assignment routing, priority escalation, and SLA monitoring across departments.
Document Management
Version-controlled document repository with digital signatures, template generation, and secure storage. KVK uses this for business registration filings and QR invoice records.
Citizen Portal
Public-facing portal where citizens and businesses submit applications, track status, upload documents, and receive notifications. No more calling the ministry for updates.
Workflow Automation
Configurable workflow engine for approvals, notifications, task assignments, and inter-departmental handoffs. Each permit type has its own rules and routing.
Audit Trails
Every action, decision, and communication logged. Required for government transparency and accountability. Used by both KVK and MEO for compliance reporting.
Built for Government
Deployed at two government agencies in Curaçao. Configured for local regulations and compliance requirements.
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