Customer 360 CRM
Policy administration, claims tracking, and customer engagement for Caribbean insurance carriers. Used by Ennia and Citizens Aruba.
Ennia and Citizens Aruba run their operations on this platform
Customer 360 CRM handles policy administration, claims, and customer engagement for Caribbean insurance carriers. Multi-line, multi-currency (ANG and USD), and built for the regulatory requirements of Curaçao and Aruba.
Ennia has run on this platform since launch. Citizens Aruba has used it for health insurance since 2010. Every policy, claim, and customer interaction in one record.
Platform Features
Six modules covering the full insurance workflow, from quoting through claims settlement.
Policy Management
Quoting, binding, renewals, endorsements, and cancellations. Ennia manages its full book of business through this module across property, auto, health, and liability lines.
Claims Tracking
Claims workflow from first notice of loss through settlement. Automated status updates, document attachment, adjuster assignment, and real-time visibility for policyholders.
Customer Profiles
Every policy, claim, communication, and document tied to a single customer record. Citizens Aruba uses this view for their health insurance policyholders since 2010.
Communication Hub
Email, SMS, and notification delivery through Sentoo. Every interaction logged on the customer record. Policy documents, claim updates, and renewal reminders in one place.
Reporting & Analytics
Loss ratios, portfolio analysis, agent performance, and regulatory reporting. Pre-built dashboards plus a custom report builder connected to Your Data Company for BI.
Compliance Tools
KYC/AML checks via Certigo (Netaspect), audit trails, document retention policies, and automated compliance reporting for Curaçao and Aruba regulators.
Built for Insurance
Deployed at carriers in Curaçao and Aruba. Integrates with ANVA, Sentoo, and Certigo.
Tell us your budget and ambitions
We'll show you what's possible within your constraints. A 30-minute conversation about your specific situation. No pitch decks, no surprises.
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